Terms and Conditions

Payment

All amounts on the website include VAT.

The website uses the following currency for pricing:

The website uses the following currencies for pricing:
The Czech Crown (CZK), Euro (EUR)

As standard the website currency is in Euro (EUR)

We use a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other third parties. FFP’s own website also uses encryption with SSL protocol.

Shipping policy

The estimated delivery time of stock items is 3-5 working days. Please notice that the delivery time is estimated.

Orders made to order will be shipped within 14 working days.

FFP BY SANDRA STEPANEK co-operate’s with GLS, DHL, DPD and UPS.

We're not responsible for any extra costs because of customs for countries out of EU and delays because of customs. By ordering to countries outside EU you accept to pay for the local VAT / customs and fees.

You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.

Return/Refund
 We refund money back, and you have 14 days to return the item from when you received it. You are responsible for the return cost.

Custom made products cannot be returned or exchanged.

How to return:

• Send a package to our address in Czech republic
• Attach a note with your name + order number and if any wish for exchange to new size + color within in the return package
• As soon as you have sent the package, you need to e-mail the Track & trace number to: info@foxyfursprague.cz and write the delivery company used
• Always save your receive from your used delivery company of your return

All returned items has to be delivered unused with original tags, unopened hang tags, no signs of use (perfume, etc.). Otherwise the items will be considered used and a refund will not be accepted. We can't locate or accept any other return ways than described above, you are therefor responsible for returning in the right way.

You are responsible for that the items is packed saved so the items don't take damaged under shipping, and is responsible for the package until we receive it. Therefore it's you as a customer who is responsible for the package, and always keep your receipt from the shipping. To deny or not pick up the package will not be accepted as return as long as there hasn't been any informed wish of return to our customer e-mail.

You are responsible for your return until it reach us and any delay or error will be considered as a part of 14 days of return right.

Any return that is not accepted will be returned back to you.

The Security Tag must still be intact and attached to returned item(s), it must not be cut or broken. The right to return or exchange item(s) will only be accepted if all TERMS & CONDITIONS indicated below are respected.